Two Free On-Demand Courses

Rubin Jen
Sr. Instructor

Conflict Resolution Skills

Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance.

With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict’s visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict.

Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.

What you will learn

At the end of this program, you will be able to:

  • Recognize the organizational costs of conflict
  • Explain our physical and mental responses to conflict
  • Communicate proactively and effectively with different types of people during conflict
  • Replace unproductive conflict responses with productive ones
  • Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches
  • Relate team stages of development to shifts in conflict
  • Develop a proactive conflict approach for your organization
  • Create a conflict resolution plan for a real-world scenario

Rubin Jen has been in the project management field for over 25 years, spanning aerospace, engineering, telecom, software development, outsourcing, consulting and government sectors. Rubin has also extensive consulting experience in strategic and operational planning.

Rubin obtained his Certified ScrumMaster (CSM) designation in 2007 and has been helping organizations in their Agile transformational journey since 2014, as a subject matter expert and as an Agile coach.

Rubin has been a senior instructor with IIL for over 10 years, and is a key member of the Global Learning Solutions (GLS), helping to create new workshops or modernize IIL’s course curriculum.

Rubin graduated in Mechanical Engineering from the University of Toronto, and in addition to his CSM, has the PMP, Change Management Practitioner (APMG) as well as ITIL Foundations.

Nagaraja Gundappa

Integrating Design Thinking, Lean and Agile

Developing an innovative idea into a stage of business value realization is a long and tedious journey; it involves different types of thinking, and working at different stages of the life of the idea. Broadly speaking, this journey can be classified into 3 stages: deep understanding of user needs and innovating solutions; experimenting with a solution concept through prototyping and validating; and implementing the solution prototype into a commercial solution. Design Thinking, Lean Startup and Agile methods fit perfectly into these 3 stages.

This program provides an overview of each of these methods and illustrates how each should be applied and integrated into the journey of an idea all the way to business value realization.

What You Will Learn

At the end of this program, you will be able to:

  • Identify the end-to-end scenario of driving a business through innovation and when each method among Design Thinking, Lean and Agile would be appropriate.
  • Gain an overview of Design Thinking, Lean startup and Agile methods, tools and techniques.
  • Recognize the difference in mindset and focus for each method and shift the mindset based on the stage of the project.
  • Define the process integration points for the three methodologies.

Nagaraja has 23 years of IT industry experience in software delivery and in training and development. He has excellent skills working internally and externally in difficult circumstances. Nagaraja managed a project management training program that has delivered measurable business benefits–saving project delivery costs.

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